EUROPEAN CONTACT CENTER

Viapost’s multi-lingual contact center responds to the needs of our clients’ customers. We have a highly trained team to deal with different types of requests and services and flexible hours to respond to inbound calls and carry out outbound campaigns. Customer service advisors can respond to live chat, take phone calls or respond to e-mails, covering all the necessary communication channels expected by your customers, no matter what the language.

customer-service

CUSTOMER CARE SOLUTIONS TO SUPPORT THE NEEDS OF YOUR INTERNATIONAL EXPANSION

Effective customer service management helps develop sales : when your customers can get a clear and fast answer to their questions, their satisfaction increases along with your brand image, and they are more likely to remain loyal to your company.

Live chat for product information in the UK, a phone call regarding a lost parcel in Germany, a complaint e-mail from a customer in Poland…thanks to investment in a high performance communication system we are able to simultaneously manage different languages and different communication channel through one interface.

Viapost offers solutions to optimise this relationship including:

  • Order placement by phone
  • Product information
  • After-sales service support
  • Delivery tracking
  • Management of returned goods
  • Management of payments (by credit card or check, receipts, dispute management)
  • Other customised services, such as customer satisfaction surveys, quality surveys, and mystery calls.

If you are looking to improve your business plan

Our teams can support you in:

  • establishing actions that help you define and manage your logistics costs
  • achieving the best balance between insourcing and outsourcing
  • seeking optimisation of the investment cost or the company's working capital

OUR COMMITMENT

Viapost’s goal is to guarantee a high level of performance and service for all market:

  • Contacts in multiple languages and staffed by native speakers with excellent knowledge of the customs and practices of the customers and countries
  • Flexible hours to suit the needs of various countries
  • Ability to increase teams to deal with ‘peak’ times and seasons

CONSULTANCY

Viapost can help in the strategic approach to your supply chain

Consultancy